Welcome to Faucets House. Find answers to common questions about shopping, delivery, returns, product selection and support.

Orders & Shipping

How can I place an order?

Browse our collections, select your preferred product and finish checkout online. Check dimensions, finish and product specifications before ordering.

How can I check my order status?

Review your order confirmation and any tracking updates sent to your email. If you need assistance, contact support@faucetshouse.com with your order number.

How long does delivery take?

Delivery timing depends on the product, availability and destination. Check the product listing or contact us before ordering if you have a deadline.

Do you ship large or heavy items?

Shipping arrangements depend on the item. For oversized products, contact our team to confirm delivery details and any special handling requirements.

Returns & Refunds

What is your return policy?

Return requests must generally be made within 30 days after receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase. Some exclusions apply. Please read our full Return and Refund Policy.

How do I start a return?

Email support@faucetshouse.com before shipping anything back. Our team will review your request and provide return instructions if approved. Unapproved returns are not accepted.

Who pays for return shipping?

Return shipping costs depend on the circumstances and the instructions given for your approved return. Please contact our team to confirm applicable costs before shipping your item.

When will I receive a refund?

After an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your payment provider may need additional time.

Products & Installation

Do your faucets and shower systems come in different finishes?

Finishes vary by model. Check each product's available options for colors and finishes before ordering.

Are installation instructions available?

Installation information varies by product. Check the product page or email our team with the model name for available documentation.

Should I hire a professional installer?

We recommend using a qualified plumbing professional and following the product-specific installation instructions and local plumbing requirements.

Can multiple shower functions run at the same time?

This depends on the shower system, plumbing design and water supply. Confirm valve specifications, flow requirements and available water pressure before installation.

How do I choose the correct size?

Review the dimensions and installation specifications on the product page. If you are unsure about compatibility, send us your measurements or project requirements before purchasing.

Warranty & Support

Do your products have a warranty?

Warranty coverage and exclusions may differ by product. Please review the information supplied with the product or contact our team with the model number to confirm coverage before purchasing.

What if my order arrives damaged or incorrect?

Inspect your shipment promptly and contact support@faucetshouse.com immediately with the order number, photos and a description of the issue so our team can review it.

How can I get replacement parts?

Email support@faucetshouse.com with your order number, product model, photos and the part you need. We will review availability and support options.

Trade & Customer Service

Do you work with contractors, designers and builders?

Yes, we welcome inquiries from plumbing professionals, designers, builders and other trade customers. Contact us with your company details and the products and quantities you need to discuss options.

Can I request a quote for multiple units?

Yes. Email your product models, quantities, finishes, delivery location and project timeline to support@faucetshouse.com for a quote.

How can I contact Faucets House?

For order questions, product information, returns or installation assistance, email support@faucetshouse.com or call us at +1 480 845 0160.

Additional Order Questions

Can I change or cancel an order after placing it?

Contact support@faucetshouse.com as soon as possible with your order number. Changes and cancellations depend on the order's processing and shipping status and cannot be guaranteed.

What should I do if my tracking number shows no movement?

Carrier scans may not appear immediately. If tracking does not update or the estimated delivery date passes, email our support team with your order number and tracking information.

Can I order an item for a future renovation project?

If you are coordinating a remodel or construction schedule, contact us before ordering to confirm current availability, estimated fulfillment timing and any applicable delivery arrangements.

Delivery & Receiving

What should I check when my order is delivered?

Inspect the package and the product promptly for visible damage, missing components or incorrect items. Keep the packaging and take clear photos if something is wrong, then contact us immediately.

What if a component is missing from the box?

Compare the delivered contents with the product listing and packing materials. Send your order number, model and photos of the contents to support@faucetshouse.com so we can investigate.

Do I need to be home for delivery?

Delivery requirements vary by carrier, package size and shipping method. Review carrier notifications and contact us if you need to confirm arrangements for a large item.

Installation & Product Care

How do I know whether a faucet will fit my sink or countertop?

Compare the faucet's mounting-hole requirements, spout reach and clearance dimensions with your sink or countertop. Confirm connections and measurements with your installer before purchase.

How do I confirm a shower system is compatible with my plumbing?

Review the product's valve connections, required flow, operating pressure, available hot-water capacity and mounting dimensions with a licensed plumbing professional before installation.

Can I install a new shower system during a bathroom remodel?

Yes, many shower systems are installed as part of renovation projects. Verify rough-in dimensions, valve placement, water supply and service access before walls or ceilings are finished.

How should I clean faucet and shower finishes?

As a general precaution, use a soft cloth with mild soap and water, rinse and dry. Avoid abrasive pads and harsh chemicals, and follow any model-specific care instructions.

What information should I provide when asking about a product?

Share the product name or link, preferred finish, installation measurements and any questions about compatibility. Photos of the intended installation area may also help our team.

Additional Support

What should I include in a warranty or service request?

Send your order number, product model, description of the problem and clear photos or a short video if possible. Our team will review the information and explain the next steps.

Can I get help selecting fixtures for a renovation or new build?

Yes. Email our team with the project type, room dimensions, desired style, finishes and products you are considering, and we can help identify relevant options.