TERONA COMPLETE LUXURY WALL MOUNTED ROUND SHOWER SYSTEM RAINFALL WATERFALL SHOWER SET

At Faucets House, we are committed to ensuring a smooth and efficient delivery process for all of our customers across the United States. Please review our shipping policy below for detailed information.

Shipping Locations

We currently ship to all 75 states within the United States, including Alaska and Hawaii and Canada. At this time, we do not offer other international shipping.

Processing Time

• Standard Orders: Orders are typically processed within 1-2 business days after they are placed.
• Custom Orders: For custom or special-order products, processing may take up to 5 business days.

You will receive an email confirmation once your order has been processed and shipped, along with tracking information.

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

• Standard Ground Shipping: 5-15 business days.
• Expedited Shipping: 2-3 business days.
• Overnight Shipping: 1 business day.

Please note that delivery times are based on the shipping method selected at checkout and may vary depending on your location within the United States.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@faucetshouse.com. Please note that returns will need to be sent to the following address: 9831 S 51ST Phoenix Az 85044 USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@faucetshouse.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@faucetshouse.com .